Frequently asked questions

Getting started

What is LGCYBox, in one sentence?

A secure place to record where everything is and what you want done — bank accounts, mortgages, pensions, investments, crypto, wills, funeral wishes, written notes and video messages — that stays private while you’re alive and is released to people you choose only after your death is confirmed.

Is LGCYBox a will?

No — this is the most important thing to understand. LGCYBox is not a will and does not transfer ownership of any asset. Who actually inherits your money, property or possessions is decided by your will, your estate and the law — not by this app. What LGCYBox does is make sure the right people quickly know where everything is and what you wanted, so your will and your wishes can actually be carried out instead of getting lost. Think of it as the instructions and the map, not the legal transfer of what’s on it. (The people you choose to receive that information are called your “trustees” — more on them below — and being named simply means receiving the details, not inheriting anything.)

Who is it for?

Anyone who doesn’t want the people they love spending the worst weeks of their life hunting for account numbers, passwords and paperwork. You must be at least 18 to hold an account.

What can I store?

Two broad kinds of memo. Financial: bank accounts, mortgages, pensions, investments, crypto wallets and accounts, real estate, loans and credit cards, and other financial assets. Personal: wills, written notes, video or image messages, funeral wishes, and an optional medical profile. Every field we ask for — and why — is listed on the Data Dictionary.

How do I get started?

Create an account, add a few memos, and nominate your trustees. You can do as little or as much as you like and come back to add more any time. Pricing is on the Pricing page.

While you’re alive

Can anyone see my information while I’m alive?

No. Nothing is sent to anyone while you’re alive. Your memos are encrypted and visible only to you when you’re logged in. The single exception is the optional medical profile (see below), which you deliberately choose to make reachable by emergency responders.

Can I change or delete a memo later?

Yes. Everything you create can be edited or deleted at any time. What you see when you log in is exactly what we store — you can confirm that by downloading your data (see below).

What is the medical profile and public URL?

An optional page — blood type, allergies, medications, emergency contacts, DNR wishes — reachable at a short, unguessable link you can print on a wallet card or bracelet so paramedics can read it in an emergency. It’s opt-in, rate-limited, marked not to be indexed by search engines, and every time someone views it the access is recorded in a log only you can see. Once a death notification naming you is released, the link stops working automatically.

Trustees

What is a trustee?

A person you nominate to receive the information in specific memos after your death — a partner, child, solicitor, executor or friend. You decide who they are and which memos each one receives. A trustee is simply the recipient of what you wrote down; naming someone as a trustee does not give them money, property or any asset.

Do my trustees need an account?

No. You add their name and contact details — they don’t sign up. If you choose to notify them now (see below), they get a short link to acknowledge they’ve been named; otherwise they do nothing until memos are released after a verified death.

Will my trustee know they’ve been added?

That’s your choice, per trustee. If you add them in notify-now mode, they receive an email letting them know you’ve named them as a trustee — so they know something has been set aside for them — without revealing any of the contents. Alternatively you can add a trustee silently, in which case they hear nothing until your memos are released after death. Either way, the actual information stays sealed until release.

Can a trustee see my information before I die?

No. A trustee may be told that they’ve been named (if you chose to notify them when adding them), but they never see the contents of any memo until a verified death notification has completed its waiting period. You can preview exactly what each trustee would receive from your own account, so there are no surprises.

Can I control which trustee gets which memo?

Yes. Each memo is addressed to the specific trustee or trustees you choose. A trustee only ever receives the memos you addressed to them — never anyone else’s, and never memos you didn’t assign.

Can I change my trustees?

Yes, at any time — add, remove, or reassign who receives what. (Changes are paused only during an active death-notification review, to prevent tampering.)

What happens when you die

How is my information actually released?

Someone notifies us of your death. The notification is reviewed and approved by two separate members of our team — no single person can push it through. Only then does a waiting period (a “grace period”) begin. If nothing disputes it during that window, each trustee is sent a single email containing only the memos you addressed to them.

How does someone notify you of my death?

Through a notification form on the site, where they provide their details and a copy of the death certificate. They don’t need a LGCYBox account to do this.

What stops someone falsely reporting my death?

Several things, on purpose. Two different staff members must independently approve before anything starts. A death certificate is requested. A waiting period then runs before anything is released, and during it the notification can be contested — including by you. Releases can’t be rushed by any single person, inside or outside the company.

What is the grace period?

A deliberate waiting window between approval and release, so a mistaken or malicious notification can be caught and stopped before anything is sent. It’s longer when high-value assets such as cryptocurrency or a will are involved.

Can a notification be contested?

Yes. During the grace period the notification can be disputed, which halts the release and routes it to our team for review. Nothing is sent while a contest is open.

What exactly does each trustee receive?

One consolidated email containing only the memos you addressed to that person — decrypted for them at the moment of release. They never see memos meant for anyone else. If you opted in, your medical information can be included for the trustees you chose.

Security & privacy

How is my data protected?

Everything sensitive is encrypted at rest with AES-256-GCM — titles, bodies, trustee contacts, profile details, all of it. Crucially, the keys are compartmentalised: each class of data uses its own key, so a single leaked secret cannot unlock the whole database. Uploaded files live in a private store and are only ever served through short-lived signed links tied to your account. There’s a fuller explanation on the Why trust us page.

Can your staff read my memos?

Our staff operate the service — reviewing death notifications, managing the institution list — but the product is built so administrators don’t browse your memo contents. Every action in the system is written to an append-only audit log that cannot be deleted from inside the application, even by an administrator, so access can always be reviewed.

Do you sell my data, show ads, or train AI on it?

No, no, and no. We don’t sell your data to anyone, we show no advertising, and we don’t train models on your memos. The business model is a simple subscription — that’s the whole story.

What are my data-protection rights?

You can see everything we hold, correct it, export it, and delete it. The GDPR rights page explains each right and links to the self-service buttons; the Privacy Policy lists every category of data we store.

Can I download everything you hold about me?

Yes. Download my data gives you a ZIP with every memo decrypted into plain, machine-readable JSON. That export is the ground truth — what you see is exactly what we store, and it’s portable, so you can take it anywhere.

How do I delete my account?

Delete my account removes your user record, profile, every memo (encrypted bodies included), every trustee, your preferences and any uploaded files in a single step. We retain audit-log entries naming you for up to 12 months for fraud prevention, after which those are removed too.

Account & service

Which countries do you support?

The product is designed to work across the UK, United States, India, Australia and New Zealand. We keep guidance country-neutral so it makes sense wherever you are.

How much does it cost?

See the Pricing page for current plans.

What happens if my subscription lapses?

While your subscription — or your free trial — is active, you can create and edit memos and trustees freely. If it lapses, your data stays safe and encrypted and nothing is deleted, but entries become read-only: you can no longer add or edit them. You can still delete anything you like and download all your data at any time. Renew to start editing again.

I forgot my password — can I still get in?

Yes, use the password-reset link on the login page. For your security, sessions also time out after a period of inactivity and end when you close your browser, so a logged-in screen left open isn’t a standing risk.

What happens if the company shuts down?

Your data is portable — the export is a machine-readable ZIP you can take elsewhere. If we ever planned to wind the service down, we commit to emailing every user with enough time to export and delete, and we won’t hand your data to an acquirer without honouring the privacy terms you signed up under. More detail is on the Why trust us page.

Still have a question?

Email [email protected] — a real person reads it. If something here doesn’t match what we do in practice, tell us and we’ll fix the reality or fix the page.